Reputation Defender
Drafts responses to customer feedback and highlights recurring issues for your team to review and address.
This illustration shows the intended workflow. Confirm agent availability and setup with us; Growth provides drafts for approval.
How It Works
Reputation Defender reviews customer feedback across supported sources and drafts responses for your team. Recurring themes help you decide which issues need attention.
Complaints such as "pushy upselling" or "dust everywhere" point to specific concerns to address. Draft responses reflect those concerns and your stated procedures. Your team checks the facts, tone and any industry requirements before publishing.
Review and adjust each draft before it is used. Recurring complaints can also point to changes in the underlying service, beyond a response to the customer.
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