Reputation Defender
This illustration shows the intended workflow. Confirm agent availability and setup with us; Growth provides drafts for approval.
How It Works
Reputation Defender monitors every incoming review across Google, Yelp, and vertical-specific platforms, then drafts personalized responses within 2 hours. Each response is triaged by your top negative themes ranked by revenue impact, not pulled from a template.
A review mentioning "pushy upselling" or "dust everywhere" gets prioritized over a generic 3-star because those themes correlate with the highest prospect-ghosting rates. Responses stay regulation-compliant and use your actual protocols by name, not "sorry for the inconvenience."
Every draft lands in your approval queue. You confirm the tone, adjust if needed, and publish with one click. When a recurring theme surfaces, the agent escalates to close the operational gap, not just the conversation.
