Reputation Defender monitors every incoming review across Google, Yelp, and vertical-specific platforms, then drafts personalized responses within 2 hours. Not templates — each response is triaged by your top negative themes ranked by revenue impact.

A review mentioning "pushy upselling" or "dust everywhere" gets prioritized over a generic 3-star because those themes correlate with the highest prospect-ghosting rates. Responses stay regulation-compliant and use your actual protocols by name — not "sorry for the inconvenience."

Every draft lands in your approval queue. You confirm the tone, adjust if needed, and publish with one click. When a recurring theme surfaces, the agent escalates to close the operational gap — not just the conversation.