Consult Ghosting is the gap between what anxious patients need to feel safe and what your consult experience actually delivers. They booked. They showed up. They heard a $4,500 treatment plan with no financing context, sat in a sterile room for 22 minutes, and drove home feeling the exact fear they Googled to avoid. Healthy case acceptance runs 75–85%. The typical unoptimized practice closes at 55–62%. That 15–25 point gap isn't clinical skill. It's a trust-engineering failure.

The top five negative themes in specialty dental reviews are wait times, sticker shock, unreachable front desk, unaddressed anxiety, and zero follow-up. None are clinical competence complaints. Every one is an experience failure.

DSO-backed competitors text welcome videos, present financing first, and follow up within 2 hours. Their case acceptance: 75–82%. Yours: 55–62%. At 5 ghosted cases/month and $4,500 average value, that's $24,000/mo walking out your door.

This isn't a scheduling problem. It's a trust problem — and it's fixable in weeks, not quarters.