Consult Ghosting

They sat through the implant consult and then never called back.

The patient booked, showed up, heard a treatment plan with no financing conversation, and went home to keep searching.
A wireframe of the business on a blueprint grid, with one element flagged in gold as the revenue leak
THE LEAK

The case is lost after the consult, and nothing in your process notices.

Anxious patients search 'sedation' and 'financing' before they book. Your profile and your consult answer neither, so they leave with a price and no path to say yes. The practices that win those cases text a welcome video before the visit, present financing first and follow up the same day.

THE SIGNS

How you can tell you have it

Things you can check yourself this week, with nothing to connect.

01

Your case acceptance on implant and surgical consults sits well below where your clinical results say it should.

02

Your Google Business Profile and service pages say nothing about sedation, comfort or financing.

03

Nobody in the practice follows up with a consult patient in the first 48 hours after the visit.

04

Your reviews mention wait times, sticker shock and an unreachable front desk more often than they mention the dentistry.

WHAT IT COSTS

What this leak costs every month

Every Truth Card prices a gap in dollars a month, on your own unit economics.

$24,000/mo

Modeled monthly gap for a specialty dental practice whose profile and consult answer neither sedation nor financing.

Modeled from scan patterns in this category. Company profiles are anonymized composites drawn from real scan patterns. No figure on this page is a measured customer result.

The figure is the cases ghosted each month multiplied by your average accepted case value, and it leaves out the referrals those patients never make.

HOW ONTEVO FINDS IT

The public signals that give it away

The 50-point diagnostic reads you and up to 10 closest competitors the same way, on the same day.

SIGNALS

The scan reads your Google Business Profile, your service pages and your review text for sedation, comfort and financing language, then compares them with up to 10 closest competitors in your metro.

Reputation

The Reputation pillar reads what patients say about the consult experience in reviews, and Search shows which competitor owns the 'sedation' and 'financing' queries in your area.

A TRUTH CARD FOR THIS LEAK

What the card would say, in words

An illustrative example. Company profiles are anonymized composites drawn from real scan patterns.

SAMPLE

FINDING

Implant consult patients leave your office without a financing conversation and most of them never come back.

EVIDENCE

Your profile and service pages contain no sedation or financing language, and three of your ten closest competitors lead with both.

DOLLAR (MODELED)

$24,000/mo, modeled as ghosted cases per month times your average accepted case value.

FIX

Email Architect drafts the pre-visit sequence and the same-day follow-up, and you approve every message before it sends.
COMPARE

Where this sits next to what you already run

Two tools you may already pay for, and what the diagnostic adds on top of each one.

Ontevo vs. PatientPop

PatientPop builds your online presence. Ontevo shows what it should say to anxious patients and what the silence costs each month.

See the Full Comparison

Ontevo vs. Birdeye

Birdeye manages your reviews. Ontevo reads them for the consult failures that drive ghosting and drafts the fix.

See the Full Comparison

NEXT STEP

See how many consults are walking out with a price and no reason to come back.

Plans start at $245/mo per entity, and if the first 30 days do not surface a gap worth more than your plan, your second month is free.

FREE RAPID SCAN

Find an opportunity your business could act on.