Terms of Service

Effective date: August 4, 2026 · Last updated: September 15, 2026. Clarifications only.

These Terms are the contract that governs your use of Ontevo. Our Privacy Policy describes how we handle your information. Acceptable use rules are in Section 6 below.

These Terms of Service (“Terms”) are between you and Clear Cold Water Holdings LLC, a Wyoming limited liability company doing business as Ontevo (“Ontevo,” “we,” “us,” or “our”), and govern your access to and use of the Ontevo platform, website, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

Contents

1. Acceptance of Terms
2. The Services
3. Account Terms
4. Subscription, Billing & Renewal
5. 30-Day Truth Guarantee & Refunds
6. Acceptable Use
7. Intellectual Property, Your Data & Reports
8. AI-Generated Content & No-Training Commitment
9. Disclaimers & Limitation of Liability
10. Termination
11. Separate Agreements
12. Changes to These Terms
13. Governing Law
14. Contact

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the Acceptable Use rules in Section 6. Our Privacy Policy describes how we collect and handle information when you use the Services.

If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity.

2. The Services

Ontevo analyzes publicly available business and competitor data (website content, product listings, public customer reviews, and other public-domain competitor information) through our proprietary diagnostic engine, and delivers findings, reports, and drafted fixes under the Fit-Funnel-Fix protocol.

Drafted fixes and agent outputs are drafts: you review and approve them before anything is published or shipped on your behalf.

3. Account Terms

• You must provide accurate, complete, and current information when creating your account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized access to your account
• One person or legal entity may not create or maintain multiple accounts to circumvent plan limits, usage allowances, or the guarantee described in Section 5

4. Subscription, Billing & Renewal

• Plans: Service tiers, features, and pricing are described on our Pricing page and may be updated from time to time
• Billing cycle: Subscriptions are billed monthly or annually, depending on the plan selected
• Automatic renewal: Subscriptions renew automatically at the end of each billing cycle, and your payment method is charged on each renewal date, until you cancel. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period
• Payment: Payments are processed securely through Stripe. You authorize us to charge your selected payment method on each billing date. We never store full credit card numbers on our servers
• Upgrades & downgrades: Plan changes take effect at the start of the next billing cycle. Prorated credits may be issued for mid-cycle downgrades at our discretion
• Taxes: All fees are exclusive of applicable taxes unless stated otherwise

5. 30-Day Truth Guarantee & Refunds

Our 30-Day Truth Guarantee applies to new subscribers:

Find wasted money in 30 days, or your second month is free. If we don’t surface at least one gap worth more than your monthly plan, your second month is free. No fine print, no hoops.

The guarantee applies to your first 30 days on any subscription and is capped at one free month. Sales-assisted pilots carry their own written guarantee. Beyond the guarantee, subscription fees are non-refundable except where required by applicable law.

6. Acceptable Use

You agree to use the Services only for lawful business purposes. Violations of this section are violations of these Terms.

6.1 Prohibited Uses

You may not use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Scrape, mine, or extract data from our platform for unauthorized purposes or to build competing products
• Attempt to reverse-engineer, decompile, or disassemble our proprietary algorithms or diagnostic engine
• Share, resell, or redistribute account credentials or analysis outputs to unauthorized parties (see the internal-use license in Section 7)
• Interfere with or disrupt the integrity or performance of the Services or related infrastructure
• Transmit malware, viruses, or other harmful code through the platform
• Impersonate another person or entity, or falsify account information
• Use the Services for any purpose that is fraudulent, deceptive, or harmful to others
• Attempt to gain unauthorized access to other users’ accounts or data
• Use automated tools (bots, crawlers) to access the Services outside of approved integrations
• Upload or submit protected health information (PHI) or other data subject to healthcare privacy regulations. Ontevo does not currently offer a HIPAA Business Associate Agreement. SOC 2 Type I and HIPAA readiness are in progress Our current security posture is published at ontevo.ai/security.

6.2 Rate Limits & Fair Use

To ensure fair access and optimal performance for all users:

• Analysis requests: Each subscription tier includes a defined number of analysis runs per billing cycle. Exceeding these limits may result in queued processing or temporary throttling
• Concurrent sessions: Accounts are limited to a reasonable number of concurrent sessions based on plan tier
• Data volume: Excessively large analysis requests (e.g., scanning entire marketplaces) may be subject to additional fees or scheduling constraints

6.3 API Usage Terms

If your subscription or a separate written agreement with Ontevo includes API access:

• API keys are confidential and must not be shared publicly or embedded in client-side code
• Rate limits are enforced per API key; exceeding documented limits will result in HTTP 429 responses
• API output is subject to the same intellectual property and redistribution restrictions as platform reports (see Section 7)
• We reserve the right to revoke API access for violations of this section
• Support levels for API access, if any, are defined in your subscription plan or separate written agreement

6.4 Enforcement

Violations of this section may result in temporary suspension or permanent termination of your account, as described in Section 10. We will make reasonable efforts to notify you before taking action, except in cases of severe or repeated violations that pose a risk to our platform or other users. Report suspected violations to privacy@ontevo.ai.

7. Intellectual Property, Your Data & Reports

• Our IP: The Services, including all software, algorithms, designs, text, and the proprietary diagnostic engine, are owned by Ontevo and protected by intellectual property laws. You may not copy, modify, reverse-engineer, or create derivative works of our platform
• Your data: You retain all rights to the data you provide. By using our Services, you grant us a limited license to process your data solely to deliver the Services
• Reports & outputs: Analysis reports and drafted fixes generated for your account are licensed to you for your internal business use. You may not resell, redistribute, or publicly publish reports or outputs (including under your own or a third party’s branding) without our prior written consent or a subscription entitlement or separate written agreement that expressly grants such rights. Plans that include white-label reporting grant the right to publish reports and Truth Card exports under your own or your client’s branding, for delivery to your clients
• Non-exclusivity: Because our analyses draw on publicly available data, findings or outputs generated for you may be similar to findings or outputs generated for other customers. No exclusivity in outputs is granted

8. AI-Generated Content & No-Training Commitment

• No training on your business data: We never train our AI models on your business data. Your competitive intelligence stays yours. This commitment, stated in our Privacy Policy as Our Data Promise, is also a contractual commitment under these Terms
• Separate environments: We maintain separate data environments for each customer. Your business intelligence is never commingled with another customer’s data, and is never used to train or improve models for other accounts
• Accuracy: Outputs of the Services are generated in part by AI systems and may contain inaccuracies or errors. You are responsible for reviewing outputs and independently verifying any finding before relying on it in business decisions
• Advisory nature: Our findings and analysis are advisory in nature. They are not legal, financial, accounting, or other professional advice, and we do not guarantee specific revenue outcomes or business results

9. Disclaimers & Limitation of Liability

To the maximum extent permitted by law:

• Ontevo provides the Services “as-is” and “as available” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Our findings and analysis are advisory in nature. We do not guarantee specific revenue outcomes or business results
• Our total liability for any claims arising from or related to the Services shall not exceed the fees paid by you in the twelve (12) months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages

10. Termination

• By you: You may cancel your subscription at any time through your account settings. Access continues until the end of your current billing period
• By us: We reserve the right to suspend or terminate your account if you violate these Terms (including Section 6), engage in prohibited activities, or fail to pay applicable fees
• Effect of termination: Upon termination, your access to the Services ceases and your data is handled in accordance with the data retention schedule described in our Privacy Policy

11. Separate Agreements

Pilot engagements, enterprise agreements, and other services purchased under a separate written agreement with Ontevo are governed by that agreement. If a separate written agreement conflicts with these Terms, the separate agreement controls for those services.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice within the platform at least 30 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Wyoming.

14. Contact

For questions about these Terms:

Clear Cold Water Holdings LLC
d/b/a Ontevo
500 W Superior St
Chicago, IL 60654
privacy@ontevo.ai

See also: Privacy Policy