LEGAL

Legal & Policies

Transparency is non-negotiable. Here's how we handle your data, our terms, and your rights.

Privacy Policy

Ontevo, Inc. ("Ontevo," "we," "us," or "our") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, store, and share information when you use our platform, website, and related services (collectively, the "Services").

Our Data Promise

We NEVER train our AI models on your business data. Your competitive intelligence stays yours. Period.

1. Information We Collect

We collect the following categories of information to provide and improve our Services:

Business Data

When you use our analysis tools, we process publicly available data about your business and competitors, including:

  • Website content and structure (publicly accessible pages only)
  • Product listings, pricing, and descriptions
  • Public customer reviews from third-party platforms
  • Competitive landscape information available in public domains

Account Information

When you create an account or interact with our Services, we may collect:

  • Name, email address, and company name
  • Billing information (processed securely through our payment provider)
  • Account preferences and communication settings
  • Business category and service type selections

Usage Data

We automatically collect certain information about how you interact with our Services:

  • Pages viewed, features used, and actions taken within the platform
  • Device type, browser type, and operating system
  • IP address, approximate geographic location, and referring URLs
  • Session duration and interaction timestamps

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To perform competitive analyses, generate insights, produce reports, and deliver the Fit-Funnel-Fix protocol results
  • Analysis & Intelligence: To process publicly available data through our proprietary AI analyzers and provide actionable recommendations
  • Platform Improvement: To enhance our algorithms, improve accuracy, and develop new features (using only aggregated, anonymized data)
  • Communication: To send account notifications, service updates, and respond to support inquiries
  • Billing: To process payments and manage subscriptions
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it:

  • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • SOC 2 Compliance: We are actively pursuing SOC 2 Type II certification, with completion expected in 2026
  • Access Controls: Strict role-based access controls limit data access to authorized personnel only
  • Infrastructure: Data is hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA
  • Monitoring: Continuous security monitoring and regular vulnerability assessments

Security Note

We maintain separate data environments for each customer. Your business intelligence is never commingled with another customer's data, and is never used to train or improve models for other accounts.

4. Third-Party Services

We work with trusted third-party providers to deliver our Services. These include:

  • Analytics: We use privacy-focused analytics to understand platform usage patterns (no personally identifiable information is shared)
  • Payment Processing: Billing is handled by Stripe, which maintains PCI-DSS Level 1 compliance. We never store full credit card numbers on our servers
  • Cloud Infrastructure: Our platform runs on enterprise cloud infrastructure with ISO 27001 certification
  • Communication: We use trusted email service providers for transactional and service communications

We do not sell your personal information to any third party. We do not share your business data with other customers, advertisers, or data brokers.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request corrections to inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to specific types of data processing
  • Restriction: Request that we restrict certain processing activities

To exercise any of these rights, contact us at privacy@ontevo.ai. We will respond within 30 days.

6. Data Retention

We retain your information based on the following guidelines:

  • Account Data: Retained for the duration of your active subscription plus 90 days after account closure
  • Analysis Reports: Available for the duration of your subscription. Archived for 30 days after cancellation, then permanently deleted
  • Usage Logs: Retained for 12 months for security and operational purposes, then anonymized
  • Billing Records: Retained for 7 years as required by tax and financial regulations

You may request early deletion of your data at any time by contacting our privacy team.

7. Children's Privacy

Ontevo is a business-to-business platform designed for use by business professionals. Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that information.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Ontevo, Inc.

Privacy Team

Email: privacy@ontevo.ai

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Ontevo platform, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Account Terms

  • You must provide accurate, complete, and current information when creating your account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorized access to your account
  • One person or legal entity may not maintain more than one free account

3. Subscription & Billing

  • Plans: Service tiers, features, and pricing are described on our Pricing page and may be updated from time to time
  • Billing Cycle: Subscriptions are billed monthly or annually, depending on the plan selected
  • Payment: Payments are processed securely through Stripe. You authorize us to charge your selected payment method on each billing date
  • Upgrades & Downgrades: Plan changes take effect at the start of the next billing cycle. Prorated credits may be issued for mid-cycle downgrades at our discretion
  • Refunds: Our 30-Day Truth Guarantee applies to new subscribers. Beyond the guarantee period, subscription fees are non-refundable except where required by applicable law
  • Taxes: All fees are exclusive of applicable taxes unless stated otherwise

4. Acceptable Use

You agree to use the Services only for lawful business purposes. Prohibited activities are detailed in our Acceptable Use Policy below.

5. Intellectual Property

  • Our IP: The Services, including all software, algorithms, designs, text, and proprietary analyzers (the "Truth Layer"), are owned by Ontevo and protected by intellectual property laws. You may not copy, modify, reverse-engineer, or create derivative works of our platform
  • Your Data: You retain all rights to the data you provide. By using our Services, you grant us a limited license to process your data solely to deliver the Services
  • Reports & Outputs: Analysis reports and recommendations generated for your account are licensed to you for your internal business use. You may not resell, redistribute, or publicly publish reports without our written consent

6. Limitation of Liability

To the maximum extent permitted by law:

  • Ontevo provides the Services "as-is" and "as available" without warranties of any kind, either express or implied
  • Our recommendations and analysis are advisory in nature. We do not guarantee specific revenue outcomes or business results
  • Our total liability for any claims arising from or related to the Services shall not exceed the fees paid by you in the twelve (12) months preceding the claim
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages

7. Termination

  • By You: You may cancel your subscription at any time through your account settings. Access continues until the end of your current billing period
  • By Us: We reserve the right to suspend or terminate your account if you violate these Terms, engage in prohibited activities, or fail to pay applicable fees
  • Effect of Termination: Upon termination, your access to the Services ceases and your data is handled in accordance with our data retention policies described in our Privacy Policy

8. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice within the platform at least 30 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.

10. Contact

For questions about these Terms:

Ontevo, Inc.

Legal Department

Email: legal@ontevo.ai

Cookie Policy

This Cookie Policy explains how Ontevo uses cookies and similar tracking technologies when you visit our website and use our Services.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites function properly, remember your preferences, and provide usage information to site owners.

Essential Cookies

These cookies are necessary for the Services to function and cannot be disabled. They include:

  • Authentication cookies: Keep you signed in during your session
  • Security cookies: Protect against cross-site request forgery and other threats
  • Session cookies: Maintain your session state as you navigate the platform
  • Load balancing cookies: Distribute traffic across our servers for optimal performance

Analytics Cookies

We use privacy-focused analytics to understand how visitors interact with our website. These cookies help us:

  • Understand which pages are most visited and how users navigate the site
  • Identify technical issues and improve site performance
  • Measure the effectiveness of our content and features

We use analytics tools that do not track users across websites and do not build advertising profiles. No personally identifiable information is collected through analytics cookies.

No Advertising Cookies

Ontevo does not use advertising or retargeting cookies. We do not serve ads, and we do not share your browsing data with advertisers or ad networks.

Managing Your Cookie Preferences

You can manage cookies through the following methods:

  • Browser Settings: Most browsers allow you to block or delete cookies through their privacy or security settings. Note that blocking essential cookies may impact the functionality of our Services
  • Platform Preferences: When available, use our cookie consent banner to customize your preferences
  • Opt-Out Links: For analytics cookies, you can opt out through the respective analytics provider's opt-out mechanism

For more information about cookies and how to manage them, visit allaboutcookies.org.

‍

Acceptable Use Policy

This Acceptable Use Policy ("AUP") outlines the permitted and prohibited uses of the Ontevo platform and Services. By using our Services, you agree to comply with this policy.

Prohibited Uses

You may not use the Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Scrape, mine, or extract data from our platform for unauthorized purposes or to build competing products
  • Attempt to reverse-engineer, decompile, or disassemble our proprietary algorithms or AI analyzers
  • Share, resell, or redistribute account credentials or analysis outputs to unauthorized parties
  • Interfere with or disrupt the integrity or performance of the Services or related infrastructure
  • Transmit malware, viruses, or other harmful code through the platform
  • Impersonate another person or entity, or falsify account information
  • Use the Services for any purpose that is fraudulent, deceptive, or harmful to others
  • Attempt to gain unauthorized access to other users' accounts or data
  • Use automated tools (bots, crawlers) to access the Services outside of approved integrations

Rate Limits & Fair Use

To ensure fair access and optimal performance for all users:

  • Analysis Requests: Each subscription tier includes a defined number of analysis runs per billing cycle. Exceeding these limits may result in queued processing or temporary throttling
  • Concurrent Sessions: Accounts are limited to a reasonable number of concurrent sessions based on plan tier
  • Data Volume: Excessively large analysis requests (e.g., scanning entire marketplaces) may be subject to additional fees or scheduling constraints

API Usage Terms

If your subscription includes API access:

  • API keys are confidential and must not be shared publicly or embedded in client-side code
  • Rate limits are enforced per API key: exceeding documented limits will result in HTTP 429 responses
  • API output is subject to the same intellectual property and redistribution restrictions as platform reports
  • We reserve the right to revoke API access for violations of this policy
  • API uptime targets and support levels are defined in your subscription plan

Enforcement

Violations of this policy may result in temporary suspension or permanent termination of your account. We will make reasonable efforts to notify you before taking action, except in cases of severe or repeated violations that pose a risk to our platform or other users.

Reporting Violations

If you become aware of any activity that violates this policy, please report it to:

Ontevo, Inc.

Trust & Safety Team

Email: abuse@ontevo.ai